Shipping and Return Policy

You may return any unused, unopened, non-personalized/customized items within 30 days of receipt.

We are not responsible for any damages due to the shipping carrier, nor any shipping delays. Any mistakes due to spelling errors or incorrect information provided during checkout will not be eligible for return or replacement. Custom or personalized items may be eligible for a return only if the item is defective or damaged. 

All digital products are final sale and are not eligible for returns or refunds. If you have an issue with a digital product, please contact us.

We guarantee our personalized products to be free of manufacturing errors or product defects. If there is a quality issue with your order, you may return the item in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 30 days of receipt.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

​

Please note: Your refund will not include the original shipping cost paid as well as additional fees and costs we incur for return shipment.

​

You should expect to receive your refund within a few weeks of giving your package to the return shipper, however, in many cases you will receive a refund much more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

We currently ship to the United States of America.

When you place an order, shipping and delivery dates are estimated using a USPS integration feature on this website. 

Please also note that the standard shipping options we offer through USPS are Ground Advantage and Priority. Delivery times vary with each shipping method and the distance from our shipping location. Below is are estimated transit times based on the contiguous 48 states.

​

USPS: Ground Advantage - 1-5 Business Days

USPS: Priority - 1-3 Business Days

​

Items that return to us after attempted deliveries, invalid address, failure to pay duties and taxes, etc. will incur an additional reshipping fee.

​

If an item returns to us due to attempted deliveries, invalid address, failure to pay duties and taxes, etc. and we do not receive a reply back within 7 days, a 50% restocking fee for the item will be deducted from your item refund.